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Home After-Sales Service (BIO-Germanium Health Accessories)

After-Sales Service (BIO-Germanium Health Accessories)

Our care doesn’t end at purchase. We’re committed to keeping your health accessories looking and feeling like new, so you can continue enjoying the full benefits of Germanium every day.  

Services We Offer

1. Cleaning Service

2. Polishing Service

3. GE Replacement Service

4. Trade-In Service

1. Cleaning Service

Over time, body oils and sweat may dull the Germanium surface. To ensure your accessories look brand new for as long as possible, we offer complimentary cleaning service when you visit any OWELL retail outlet. The service includes the following:

  • Rinsing in clean water and patting dry with a soft cloth
  • Dust removal with a soft brush
  • Ultrasonic technology for deeper cleaning 

2. Polishing Service

The colour of the Germanium (GE) balls may become dull over time due to body temperature and external conditions. While this does not affect the health properties of the balls, our team is committed to helping you restore your accessory's colour through our professional polishing service, available at a minimal charge. 

3. GE Ball Replacement Service

We understand accidents can cause your GE balls to chip, break, or go missing. That's why we offer a replacement service  so you can continue to enjoy the health benefits of Germanium. Just bring down your accessory to our store and our friendly staff will assist you. 

4. Trade-In Service

If you are looking to replace your old, damaged, or worn-out health accessories for a brand new piece, simply bring them down to to any OWELL outlet to trade them in and enjoy a special price! ✨

Book a store appointment to find out more!

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Do visit during store operating hours:
- Toa Payoh HDB: 10.30am to 8.30pm (last slot at 7:30pm)
- Causeway Point & IMM Building: 10.30am to 9.00pm (last slot at 8pm)
- Parkway Parade, Tampines Mall, & Hougang Mall:
(mon-fri) 11.00am to 9.00pm (last slot at 8pm)
(sat, sun & PH) 10.30am to 9.00pm (last slot at 8pm)